Skip to content

Troubleshoot your system

Check list

Before troubleshooting your ELC system and devices, you should first make sure that your network and systems environment is set up correctly:

  • You are using the latest software build released for macOS or Windows.
  • Your devices are using the latest firmware release.
  • You have cleared the device's memory after updating the firmware of your device.
  • Your device is connected with a tested network cable to your network switch.
  • The device's network configuration matches your PC's network configuration (same IP address range and subnet mask).
  • IGMP snooping is either disabled or correctly configured on your switches.
  • Energy-efficient Ethernet (IEEE 802.3az) is deactivated on all switch ports connected to a dmXLAN device.